Typically, businesses try going it alone in the aftermath of workplace abuse and trauma, often resulting in inaccurate assumptions and unrealistic expectations driving decisions that are misaligned with the realities of human responses to trauma.
Believing that EAP services can address stakeholder challenges, companies assume a 'just get on with it' strategy hoping organizational life will settle down and eventually get back to normal.
No, it won't.
The 'normal' that existed before the event has been irrevocably changed and your people have been changed. Efforts at creating a facsimile of 'the way it used to be' is one of the primary reasons why employers and employees become frustrated, resentful, disengaged and unproductive.It's why key talent leaves. It's why leaders feel like fish out of water. It's why businesses go under.
If market conditions required your company to move in a different direction to survive, would you risk 'faking it until you make it' or would you call in needed expertise to help you get there?
Methods for addressing the aftermath of a crisis should be customized to who you are, what you do, your stakeholders, your clients, the event, the impact and both current challenges and future needs. We provide a variety of bespoke, non-therapeutic, trauma-informed services for the most effective approach to ameliorate, stabilize and support your workplace in the creation of a new and productive normal.
Why Bringing Our Services On-Site Makes a Difference.
When companies bring ancillary specialized expertise to their stakeholders, in their workplace-often where the event occurred, rather than assuming they will find external support themselves, it sends a strong message about the commitment the company has to its people-and that you want them to stay and thrive. Specialized on-site expertise can identify and help manage 'hot spots' and other triggers within that space that is interfering with a return to stability and productivity for as long or as much as needed.
Koden Consulting Services, LLC
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A change in geography can help create a dedicated space for accomplishing specific goals. Retreats are particularly effective at closing empathy deficits, building social capital amongst stakeholders and allowing for open dialogue that could not easily take place within the work or crisis event venue. Retreats are for taking a positive 'time out' to decompress, constructively ventilate, discern, discover and rebuild without distractions or interruptions.
We are seasoned at facilitating gatherings for individuals and teams to tackle sensitive and consequential issues that include built in reinforcements so the good work accomplished during Retreat continues on return.
Leading in the aftermath of a crisis or traumatic event can be a lonely and isolated space. Depending on the incident such as an active shooter or workplace abuse, there may not be that many who've shared the same experience that you can reach out to-comfortably. These are times when leaders need objective feedback and recommendations for making hard but necessary decisions from a trusted advisor outside of the organization with specialized expertise who is like 'Switzerland'-discreet, neutral and unencumbered with workplace politics and issues.
We provide that, in one of two ways.
Strategic Advisor- for occasions when you need to pick up the phone and get immediate feedback to a question before making a decision.
Consultant- all of the above benefits of the Strategic Advisor but where the interaction is more in-depth, on-going and consistent for an agreed period of time. Engagement is facilitated by phone and site visits.
As Sir Francis Bacon wrote in 1597, "Knowledge itself is power." Crisis by it's very nature is disorienting and deeply challenging. Inaccurate assumptions abound about the human response to trauma and loss- that can affect morale and be disruptive to workplace relationships and engagement. It is critical that those within HR and Leadership make post-event decisions and policy affecting stakeholders based on accurate evidence-based, trauma-informed information and understanding of the human response to crisis, abuse and trauma.
We provide training for all levels and areas of an organization to fill in knowledge gaps and correct misconceptions for attendees to better understand themselves and their colleagues post event. Curriculums are based on Needs Discovery and tailored to who attendees are, their role, the problem and intended goals. Training is both didactic and interactive and can be delivered in a group or one on one format, on-site or virtually.
Coaching (not counseling) can be used adjunctively for reinforcement following training or as a stand alone service. It is structured around the challenges each individual is experiencing in the aftermath of a crisis pertaining to functioning, performance, engagement and workplace relationships. Non therapeutic, evidence-based modalities are used and specific goals are discussed and agreed upon at the beginning. Homework assignments are given for continuity and development in between coaching sessions and reviewed during coaching. Coaching can be delivered by virtual meeting, phone or on-site one on one.
The expertise you need to align and manage the reality of aftermath with it's impact on your company and your people is available. Call us. It's what we do.
Strategic Advisor & Consultancy
We provide debriefing for events that have disrupted the workplace and is considered a crisis by those impacted both directly and indirectly. Debriefing is NOT a therapy session. It is the effective sponsoring of a conversation for:
Debriefing is effective immediately after an incident or at any point in the aftermath where there has not been sufficient resolution of the event-which can even be years later. It can be facilitated in a group or one on one format; by on-site visit or virtually, though on-site is preferred when possible.