​​Koden Consulting Services, LLC © ALL RIGHTS RESERVED 





We provide free 60 minute consultations to listen and assess if we can help. If we can't we're happy to offer other suggestions.

No need to face a storm on the horizon unprepared. 

​Call us. Its what we do.

Learn more about how we help our clients on the next page.

Abrupt, uncomfortable or crisis situations can challenge even the best directors to not only manage the incident but get their people back 'on-line'. Employee termination discussions, a death in the workplace or fallout from chronic conflict and dysfunctional communication are just some of what our clients face.

​Do any of the following scenarios apply to you?

  • A recent employee termination went badly...and you have to do it again.

  • After a violent event in the workplace, you're tasked with getting traumatized staff  back 'on-line' and functioning.

  • A Call Center Manager receiving complaints about insensitive communication with customers who recently experienced a loss.

  • You're an organ and tissue donation Manager tasked with improving poor authorization rates and Registered Donation challenges.


  • You're a Funeral Director whose staff is shaken after burying several children killed by an active shooter.

  • ​Dysfunctional communication, 'drama' and chronic conflict has grounded your team to a halt.

  • You're a hospice administrator receiving complaints about insensitive communication with patients and families.


  • You need to provide 'death education' about loss and trauma.

  • Your Child Welfare team needs an emergency debriefing following the death of a client in care.

  • You're planning a retreat for staff to 'regroup' following the death of a colleague.

  • You're A First Responder tasked with delivering a death notification to the family of a fellow officer.

  • You're a prosecutor of violent crimes and child abuse experiencing secondary traumatic stress.

  • You're a crisis hotline manager needing tools to help staff cope with work related trauma and exposure.

  • An emergency response professional haunted by events where expected systems or equipment failed 

  • ​A judge experiencing 'bench stress' (secondary effects of exposure)

  • ​After a mass fatality, national media highlighted the absence of a Family Assistance Center plan for your area. Now the spotlight is on you to write and train for one.

  • You're the Director of a Telecommunications/Dispatch Center for First Responders and you're staff is affected by work-related trauma leadership doesn't understand.

  • You have to give life altering news to a client or patient.

  • You're a teacher struggling to get children 'back to normal' after a traumatic incident at school.

  • ​You're work in a healthcare venue with high mortality and chronic graphic exposure and its getting harder to deal with.

  • ​You're a Law Enforcement professional with high exposure to sexual child abuse materials trying to maintain a 'it doesn't get to me' image.

  • You were tasked with making an apology critical to your organization... and made it worse.

Is This You?