301-366-7944
Lisa@kodenllc.com



Our Expertise... helping you to move forward

Resilience building is at the heart of what we do. It's the tool we develop within companies and individuals to not only move past crisis but inoculate BEFORE a crisis happens for a better foundation post crisis recovery.


Resilience is not built in the absence of stressors but  within them. Every human being comes equipped with the seeds for building potential, it just takes development.


The more resilient companies are the better they will weather inevitable crisises and for some, even the unthinkable. 


​We provide resilience building training:


  • To companies on a preventive basis, before an event has occurred, to increase your company's ability to spring back after crisis.
  •  During disruptive circumstances and in the aftermath of crisis events.
  •  To address burnout, compassion fatigue, primary and secondary work-related trauma and horizontal violence in the workplace.



Difficult Conversations & Unintended Outcomes

Understanding how and why workplace abuse happened in the first place offers the best chance to preventing it in the future.

Workplace trauma from violence, abuse, natural disaster or unintended outcomes is devastating and can forever rob stakeholders of regarding work as a safe place and a touch stone for 'normal.'


Even a serious threat, such as a bomb scare, being confronted with a weapon or menaced with physical violence can be traumatizing with equal effect.


FBI statistics report increasing violence in the workplace since 2012. In 2013 suicides in the workplace jumped 12% and since 2015 our country has averaged 1 school shooting a week, now so common most don't make the news. The likelihood this will or already  has happened in your workplace is very real. There is help for what comes next.


We come in after the grief counselors have left and the bewilderment of 'how do I do this' sets in-for leadership and stakeholders. We understand the myriad unique issues that manifest in a workplace where the event occurred and have the expertise to mentor your company through that. 



Business Continuity

We handle the 'people issues' that most Business Continuity and Risk Management firms do not and its why they reach out to us for guidance in working with their clients.

While traditional Business Continuity firms focus primarily on the IT system and physical plant of your company, we focus on stakeholder assets within resilience planning, execution and aftermath of a disruptive unforeseen event. 


We provide strategic advice and evaluation during risk management/prevention planning, table top and functional exercises. We focus on communication and leadership pitfalls for bringing stakeholders back to a level of functioning and stability.


Without the 'people component' to resilience planning, companies run a greater risk of losing key talent and even seeing their doors close following a crisis or disruptive event.


Some of our areas of focus:


  • Avoiding communication mistakes and fixing them when they happen
  • Establishing trust and transparency with stakeholders
  • Strategic decision making impacting stakeholders during and post event
  • Team leading when team members are at different levels of functioning
  • Managing 'hot spots' and other trigger places within the workplace
  • Managing 'coping fatigue'; performance & behavioral issues post event
  • Avoiding common leadership mistakes
  • Managing the hybrid position of leading and being affected by a crisis event simultaneously .

301-366-7944  Lisa@kodenllc.com

Koden Consulting Services, LLC

​Frederick, MD

2016 (C) ALL RIGHTS RESERVED

Resilience Building

Aftermath is not just in the immediate- it's effects can last years. The most successful leaders in the wake of a crisis are those that fully understand the short and long-term impact by setting trauma-informed and realistic expectations with stakeholders and clients for moving forward while keeping the doors open. We can help you accomplish that.​

We instruct for both in-person and phone engagements for phrasing, facial english, body language, optimal timing, locations and seating arrangement to give you the best chance for success when you only have one chance to get it right.

For the last 30 years, companies have been conducting prevention training for bullying and sexual harassment with dismal outcomes and no data showing traditional training methods to be effective. Studies report North American businesses average 2.5 times more workplace bullying than Scandinavian or European countries. Being the target or by stander of workplace abuse can be traumatizing and is a key driver of burnout and work-related stress that is a $300 Billion a year problem for U.S. companies.


We take a completely different approach- that making a workplace environment 'inhospitable' to abusive behavior is far more effective than the traditional prevention training paradigm.


We have a 3 pronged approach to this problem:

Ending, Preventing & Repair 


  •  Target and By Stander training to create a systemic 'allergic' response to workplace abuse whilst collaborating with HR for supportive policy.  (End & Prevent)
  • Training for closing empathy gaps & building social capital.  (End, Prevent & Repair) 
  •  Services to repair the damage and trauma to stakeholders and company culture in the wake of abuse to realign employer and employees in rebuilding trust and resilience. Prevention programs don't repair existing  damage.
  •  Working with companies to identify and correct core issues within it's culture that allowed abusive behavior to manifest and thrive.  (End & Prevent)

Ask us about our mini lunch & learn resilience building workshops 

Everyday, conversations relaying 'bad news' happen in our professional and personal lives. Frequently, those leading critical conversations are more focused on managing their own discomfort than the person receiving it, consequently turning discussions into train wrecks. 


FBI Statistics report that a significant number of active shooters had been let go from their job shortly before the event and 17% on the day of termination.


​Wo offer training on effective messaging and situational management for giving 'bad news' to stakeholders or your clients and how to manage an array of responses to bad news.  We'll also help you with amelioration to repair the damage from unintended outcomes as well.


Some examples of 'bad news' we train Business Leaders, Physicians, Attorneys, Law Enforcement, Estate Planners, Social Service Providers and Call Centers to facilitate:


  • Employee termination, counseling, missed promotion
  • ​Client termination, counseling, unintended outcomes; effective apologies
  • Grim diagnosis, prognosis, metastasis & no treatment options
  • Death notifications
  • Losing an impactful legal case, appeal, sentencing options
  • Unexpectedly being cut out of a will; relaying shocking post-mortem information to a deceased client's family
  • Cancellation of needed services; lost customer property; working with clients after a significant loss


Bullying & Sexual Harassment

Active Shooter & Other Workplace Trauma