Notifiers of bad news too often focus their energy on managing their own discomfort than relaying information, resulting in critical conversations turning into 'train wrecks.'
Koden, LLC provides training and coaching for situational management and communication skills for when difficult workplace conversations become necessary. Whether it's delivering a life altering diagnosis, a legal defeat or a hygiene issue with an employee we can help you refine your skills so that everyone comes out of this event in tact.
An FBI report on active shooters in the U.S. between 2000-2013 reported that 17% of active shooters had been terminated from employment on the day of the shooting!
It's not just what you say but how you say it and and we're experts at teaching effective methods for delivering myriad 'bad news' topics. We'll even teach you what body language, facial english and 'seating language' to practice an identify.
Bespoke training and coaching beginning with interviews and assessment.
Conference presentation also available.
We provide free 60 minute consultations to listen and assess if we can help. If we can't we're happy to offer other suggestions.
See our LinkedIn post "tbh" or The Art of Difficult Conversations.
Keep things on track. Call us. It's what we do.
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Difficult Workplace Communications